REFUND POLICY

Last updated: 27 Nov 2025

Thank you for choosing Prime Guitar.
This Refund Policy explains when refunds are available for digital products and services purchased directly through https://primeguitar.net (“the Website”).

Refund terms vary depending on whether the purchase was made on our Website or on third-party licensed platforms.

1. Scope of This Policy

This Policy applies only to:

  • online courses

  • digital educational products

  • speed-drill packs

  • song breakdown lessons

  • backing tracks

  • tone presets

  • one-to-one mentoring programs (after the free intro session)

purchased directly on primeguitar.net.

Purchases made on external licensed platforms (PaidTabs, MyMusic5, Kokomu) are not covered by this Policy.

2. Digital Products Purchased on Our Website

Digital products are delivered immediately after purchase.
For this reason, consumer withdrawal rights may be limited after accessing the content.

However, Prime Guitar provides a voluntary satisfaction guarantee under the conditions below.

2.1 Eligibility for Refunds

You may request a refund within 14 days of purchase IF ALL of the following are true:

  1. You have accessed less than 15% of the course or digital product content.

  2. You contact us at support@primeguitar.net within the 14-day period.

  3. At checkout you consented (via checkbox) to immediate access to digital content and acknowledged that withdrawal rights may be limited.

2.2 Non-Eligible Cases

Refunds cannot be issued if:

  • more than 15% of course content has been accessed

  • the download has been fully consumed

  • the student has watched a significant portion of the lessons

  • 14 days have passed since the purchase

  • the customer simply “changed their mind” after substantial usage

  • the customer purchased incorrectly and already accessed the content

2.3 How to Request a Refund

Email us at:

📩 support@primeguitar.net
Subject: Refund Request – [Product Name]

Include:

  • your full name

  • email used for purchase

  • date of purchase

  • order ID (if available)

  • short explanation

We will review your request and respond within a reasonable time.

3. One-to-One Mentoring Programs

Prime Guitar mentoring programs include:

  • a free introductory session (case review call)

  • after the free session, the student may decide whether to purchase the mentoring program

3.1 Refunds for Mentoring Programs

After the paid program has begun:

ALL SALES ARE FINAL. NO REFUNDS.

Reason:
Mentoring requires reserving calendar time slots, preparation, personalized planning and one-to-one work.

3.2 Rescheduling

Sessions may be rescheduled if requested at least 24 hours in advance.
Missed sessions without notice are considered completed.

4. Purchases on Licensed Third-Party Platforms

All tablature products (PDF, Guitar Pro) are sold exclusively via:

Refund requests for such purchases must be directed to those platforms.
We do not process refunds, cancellations or payment adjustments for external purchases.

5. Exceptions

We may issue a refund if:

  • you purchased the same product twice by accident

  • you were charged incorrectly due to a technical error

  • the product was never delivered due to a system failure

These cases are reviewed individually.

6. Chargebacks

Filing a chargeback without first contacting support may result in:

  • permanent suspension of account access

  • revocation of product licenses

  • reporting to payment providers

  • legal action for fraudulent disputes

We encourage you to contact us first — most issues can be resolved quickly.

7. Changes to This Cookie Policy

We may update this Policy at any time.
Changes become effective immediately upon posting on this page.

8. Contact Information

For refund questions:

📩 support@primeguitar.net
Website: https://primeguitar.net

© 2025 Prime Guitar. All rights reserved.