PRIVACY POLICY

We may collect and process the following categories:

2.1 Data you provide voluntarily

• Name

• Email address

• Country or location

• Payment details (processed by payment providers, NOT stored by us)

• Messages you send to us (email, support forms)

• Information submitted in mentoring applications or course forms

• Account data on Systeme.io (username, hashed password)

2.2 Data collected automatically

• IP address

• Device characteristics

• Browser type / language

• Pages visited / time spent

• Referral source

• Approximate geolocation

• Cookies and tracking technologies (see Cookie Policy)

2.3 Transaction data

• Products purchased

• Payment status

• Currency

• Access logs for digital content (percentage completed)

2.4 Marketing and consent data

• Newsletter subscriptions

• Cookie consent preferences

• Marketing permissions

We do not intentionally collect data from children under 16.

We collect personal data through:

• forms on the Website (free presets, courses, mentoring)

• checkout pages (Systeme.io, PayPal, WayForPay, MonoPay)

• email communication

• cookies, analytics and pixels

• account registration in Systeme.io

• purchase confirmation emails

• support requests

We process your data under:

4.1 Contract

To:

• deliver digital products

• grant access to courses

• provide mentoring

• manage your account

• send transactional messages

4.2 Consent

For:

• newsletters and marketing emails

• non-essential cookies (analytics + marketing cookies)

• analytics and pixels (Google Analytics, Meta Pixel, TikTok Pixel)

You may withdraw consent at any time.

4.3 Legitimate interest

To:

• improve our Website

• maintain security

• track product performance

• protect against fraud and misuse

4.4 Legal obligation

To:

• maintain accounting and tax records

• comply with Ukrainian law and cross-border regulations

We may use your data to:

• provide purchased services

• manage course access

• give access to speed-drill files

• deliver digital downloads

• send order confirmations

• provide mentoring communication

• respond to support requests

• send marketing messages (if you subscribed)

• analyze site performance and user behavior

• improve digital products and content quality

• comply with legal obligations

We do not sell your data.

We share your data only with trusted service providers:

6.1 Platform providers

• Systeme.io (Website hosting, courses, funnels)
  Servers: EU (France)

6.2 Payment processors

• PayPal

• WayForPay

• MonoPay

• Card processors (Visa/Mastercard)

We do not store your card data.

6.3 Email & CRM services

• Systeme.io mailing

• Transactional email services

6.4 Analytics & marketing

Used only with your consent:

• Google Analytics

• Meta/Facebook Pixel

• TikTok Pixel

6.5 IT infrastructure

• Hosting providers

• Backup & security services

6.6 Legal and compliance

• accountants

• lawyers (where necessary)

Some providers may be located outside the EU.
When applicable, we use Standard Contractual Clauses or equivalent safeguards.

A full explanation is in our Cookie Policy.
In short:

We use:

• essential cookies (always active)

• analytics cookies (Google Analytics)

• marketing cookies (Meta Pixel, TikTok Pixel)

You can manage consent via the cookie banner.

We retain data only as long as necessary:

• account and purchase history — as required by law (tax/accounting)

• course access data — as long as your account exists

• marketing data — until you unsubscribe

• analytics data — for a limited period (usually 12–26 months)

After expiry of these periods, data is deleted or anonymized.

If you are in the EU/EEA, you have the right to:

• request access to your data

• correct inaccurate data

• delete your data (“right to be forgotten”)

• restrict processing

• object to processing based on legitimate interest

• withdraw consent

• request data portability

• lodge a complaint with your Data Protection Authority

To exercise any rights:
📩 info@primeguitar.net

We may request identity verification before fulfilling your request.

We take appropriate technical and organizational measures to protect your data, including:

• SSL encryption

• secure servers

• limited access control

• regular updates

• secure payment gateways

However, no online system is 100% secure.

Our Website links to third-party sites:

• paidtabs.com

• mymusic5.com

• kokomu.jp

• YouTube

• social networks

We are not responsible for the privacy practices of these sites.

We may update this Privacy Policy at any time.
Changes become effective once posted on this page.

For privacy questions:

📩 info@primeguitar.net